Vance, you know it doesn't. But you also know the Vance protocol was written for technical failures. Using it for this, it's unorthodox. Unorthodox? Emily stood up.
Let's talk about what's unorthodox. My company spends billions ensuring that when a sensor fails, the plane lands. We spend nothing on the variable that is a 21st century bigot with a sense of entitlement. But perhaps we should. This incident, Agent Franks, is a technical failure.
The human component failed. Your flight crew, Robert, failed to deescalate. They failed to protect a passenger. They failed to enforce federal aviation law regarding passenger conduct. My protocol is clear.
Any factor, mechanical or human, that compromises the predictable, safe operation of the aircraft. Mrs. Harrington, and your crew's response to her was unpredictable, therefore unsafe. The door to the office burst open. It was Mark Harrington, his face purple with rage.
Officer Chen was right behind him. Sir, you can't go in there. The hell I can't, Harrington roared, pointing a thick finger at Emily. You You think this is a joke? You think you're cute?
I just got off the phone with your CEO, Robert, and now I'm calling my lawyers. I am going to sue this woman. I am going to sue this airline and I am going to have her arrested for for public mischief for inciting a panic. Emily didn't flinch. Are you finished?
I own 8% of this company, he bellowed, repeating Robert's mistake. When I'm done, you'll be you'll be serving coffee if you're lucky. Mr. Harrington, Emily said, her voice dropping again to that terrifyingly calm register. Robert here just informed me of your stake in the airline.
8%. Impressive. You must be very proud. Harrington Capital. I know the name.
Mark's chest puffed out. Damn right you do. We're a force, lady. A force you just made the mistake of your life by crossing. That's interesting, Emily said, walking slowly towards him.
Officer Chen tensed, but Emily's hands were clasped behind her back. Because I also know Harrington Capital from somewhere else. You tried to execute a hostile takeover of a small supplier of mine last quarter, a titanium composite fabricator in Ohio. My COO, Ben, told me all about it. He called your firm Vulture Capitalists.
He said, "You were all leverage and no substance." Mark Harrington's smug look wavered just for a second. We We make investments. We see value. "You strip value," Emily corrected him.
"But that's not my business. This, however, is." She gestured around the gate. "You see, Mr. Harrington, you're right.