"That's all. I'm fine." "We'll make it." "I know." She said it like she mostly believed it.
Doss opened a new document once Kavolski was out of earshot. Not a message this time, a report. "Passenger Naomi Bell displayed unusual familiarity with internal seat authorization procedures during a boarding dispute. Passenger's companion demonstrated specific knowledge of access control policy uncommon for an ordinary traveler. A docket number associated with Bell's name shares formatting consistent with a prior complaint review docket.
Recommend verification upon arrival." He read it back once. Every line was true on its own. Marsh saw the draft before Doss could close it. "You're filing that without knowing if it's true."
"The docket's real. I'm not inventing it." "You're letting whoever reads it assume it means something you don't actually know." "That's on them to sort out when they get there." Doss's thumb was already over the button, not me.
Marsh didn't say anything else. He just watched his partner submit it and watched the small loading wheel spin. The confirmation loaded a few seconds after submission. Doss read it once, then again. Report received.
Flagged for ground coordination. Marsh didn't look over. "You requested that they meet the flight." "I requested verification. That's what the form asked for."
"You know what happens when officers meet a flight." "Danny, you've done it from the other side. Two women get pulled off a jet bridge in front of a full gate because you wanted to be right about a docket number." "If I'm wrong, they walk away in five minutes and nothing happens." "And if you're right about nothing, which is what actually happened here, they still get pulled off a jet bridge.
That's not nothing to them." Doss didn't answer. He watched the seatback screen countdown the minutes to Denver instead. The ground coordination flag reached Captain Elena Reyes through the airline security desk. She asked Kavolski for the seating log.
"Two passengers had confirmed seats," Kavolski said. "The seats were changed without their request using an accommodation code." "There's no supervisor sign-off attached, just a badge number the gate agent was given and took at face value." One of the passengers was then flagged by an officer for ground verification based on a docket number that came up under her name. "Does he know the docket concerns her?"
"He didn't say that it does." Reyes read the entry once more. "Preserve the record as it stands. Nothing gets amended or closed out until this has been looked at properly." "Understood."
"I want to know if a sign-off was actually required for this kind of adjustment or if a single agent is allowed to approve it alone." Kavolski came back 20 minutes later and found Naomi directly. "You asked earlier whether the code needed a second approval. It does." "Anything past the same-cabin courtesy adjustment requires a supervisor sign-off logged with it."